What methods of payment do you accept?
We only accept paypal for the moment, a trusted 3rd party company who is owned by eBay. If you want to pay by bank transfert please contact us at sales@atomehosting.com.

Do you accept international orders?
Yes. We have customers from all around the world using our web hosting services. If desired, we can host domain name extensions from any country. All international accounts must be paid for by paypal.

What kind of domain name extensions can I use?
You can use common domain extensions such as .com, .net and .org as well as international domain extensions such as .tr, .ch, .us and .au. we can provide hosting for any of these domain types.

What information do I need to connect to my Web site via FTP?

In order to connect to your Web site and transfer files via FTP, you will need the following information: Host Name this is the location to which you will publish your files. The host name is your domain name, including your domain extension. For example, sampledomain.com or sampledomain.net.

If your domain name has not been transferred yet, you can use your temporary URL instead of your domain name.

You will also need the user name and password that you chose during the signup process.

What is propagation?
When visitors type your domain name into their Web browsers, their request is referred to a nameserver that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when you deploy a new site with a new domain name, nameservers around the world must be notified of the change. This process of notification is referred to as propagation.

Propagation typically takes 48 to 72 hours. During this time, if you are transferring your domain, some nameservers will still refer to your site’s old location while nameservers that have already been notified of the change will refer to the new location. As a result, visitors accessing your site may be directed to either the old or new location, depending upon which nameserver they connect to.

If some visitors are still being directed to your old site location after 72 hours have elapsed, you should contact your previous Internet Presence Provider and request that they update their DNS and delete your domain from their servers. Once this has been done, and this change has been completely propagated, the transfer to your new location will be complete.If your site is new, your site may not be recognized by all nameservers until the propagation period has completed.

During the propagation period, you will need to use your Temporary URL to upload files and view your site.


 
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